Tickets

Basic setup

• Enable/disable the module.

• Panel channel - where members click a button to open a ticket.

• Ticket category - the Discord category new ticket channels are created under.

• Helper roles - roles that automatically get access to every new ticket.

• Panel message - the message shown in the panel channel, built with the same editor as Create Message via Panel.

If you ever need to re-send the panel message (after editing it, or if it got deleted), you can trigger a resend from the ticket settings page instead of rebuilding it from scratch.

Categories

Instead of one generic ticket type, you can define multiple categories (e.g. "Support", "Report a Player", "Partnership"), each with:

• An emoji and name shown on the button

• A prefix used for the ticket channel name

• A description

• Its own Discord category to create tickets under

• Its own set of roles that get access

Behavior options

• Claiming - lets a helper claim a ticket so it's clear who's handling it.

• Transcript - saves a transcript of the conversation when a ticket is closed, posted to a transcript channel you choose.

• User transcript - additionally sends the transcript to the ticket creator via DM.