Tickets

Basic setup

• Enable/disable the module.

• Panel channel - where members open a ticket.

• Ticket category - the Discord category new ticket channels are created under.

• Helper roles - roles that automatically get access to every new ticket.

• Panel message - the message shown in the panel channel, built with the same editor as Create Message via Panel. Without your own message, the bot uses a simple default one.

After saving, click Send ticket message to post the panel in the panel channel. Use it again whenever you changed the panel message or it got deleted - the same as /sendticketmessage.

Ticket types

Without ticket types, the panel has a single 🎫 button. Instead, you can define several types (e.g. "Support", "Report a Player", "Partnership") - then members pick the type from a dropdown. Each type has:

• A name and a description, shown in the dropdown

• Its own Discord category to create the tickets in

• Its own set of roles that get access

The ticket channel is named after the type and the member, e.g. Support-lukas.

Behavior options

• Claiming - lets a helper claim a ticket so it's clear who's handling it. A claimed ticket can only be closed by the helper who claimed it.

• Transcript - saves a transcript of the conversation when a ticket is closed, posted to a transcript channel you choose.

• User transcript - additionally sends the transcript to the ticket creator via DM.

How members open and close tickets is explained in Ticket System.